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不知……好

not know what (how) one should …; to be at a loss

Structure
不知(道) 疑问短语 (才)好

What it means

“Not know what (or how) one should …”: you are at a loss. 好 at the end means “would be best”.

How it is built

不知(道)+ question phrase (怎么办, 说什么, 点什么, 去哪儿) + (才)好: 朋友突然哭了,我真不知说什么好 (my friend suddenly burst into tears, and I didn't know what to say).

When to use it

不知如何是好 is the set written phrase; in speech say 不知道怎么办才好. The 好 adds the sense of being stuck for the right choice, not just lacking information.

Watch out

Don't drop 好 or the question word. ✗ 不知道怎么办才 ✓ 不知道怎么办才好. ✗ 我真不知好 ✓ 我真不知说什么好.

Examples

负责接待的官员夹在中间,一时不知如何是好。
The officials in charge of receiving them were caught in the middle and for a while did not know what to do.
朋友突然哭了起来,我真不知说什么好。
My friend suddenly burst into tears, and I really didn’t know what to say.
菜单上的菜太多了,我都不知道点什么才好。
There were so many dishes on the menu that I had no idea what to order.
Learn this in Lesson 99 · HSK 6–7: 康乾盛世 (The High Qing of Kangxi and Qianlong)
A dialogue, a reading, word cards with audio and a drill that uses it, in Learn Chinese with Bao. The first lessons of every level are free.
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